Orders & Delivery
All deliveries are handled with the utmost love and care by our delivery team with dedicated drivers.
Order cut-off time for flowers
Deliveries are scheduled either between 11am and 2pm, or between 2pm and 7pm.
Same Day Delivery (Mon - Sat Orders)
Order by noon for same day delivery between 2pm to 7pm.
Available for Selected styles only.
Next Day Delivery (Mon - Sat Orders)
Order by noon for earliest next day delivery between 11am to 2pm.
All orders placed after noon will be processed on the next working day. Most of our bouquets offer next-day delivery. Otherwise, the delivery date will be stated.
We do not offer delivery on certain days in the year, please check our calendar at check out for the updated info.
Nominated Day Delivery
Minimum one business day is required to process orders for our flower products except Florists Choice. Simply pick the date of delivery at check out. Please note that some dates might not be able for delivery for certain products.
If a specific delivery time is required please contact us before placing your order to ensure we can accommodate your request. Additional charges may apply.
Orders placed on Saturday after noon, Sunday and public holidays will be processed on the next working day, so the earliest delivery will be on the day after.
Flowers Delivery Fee
We offer both local delivery and store pick up for all flower products.
It's free to pick up at one of our boutiques:
Shop 109, 1/F, Landmark Atrium, 15 Queen's Road Central, Central
Pacific Place Lane Crawford Home Store
Shop 126, Pacific Place, 88 Queensway, Admiralty
Wong Chuk Hang Atelier
Unit B, 15/F, 40 Wong Chuk Hang Road, Wong Chuk Hang
For local delivery, the fee is as following
Hong Kong Island $120 to the below areas:
Aberdeen, Admiralty, Ap Lei Chau, Causeway Bay, Central, Chai Wan, Chung Hom Kok, Cyberport, Deep Water Bay, Happy Valley, Heng Fa Chuen, Jardine Lookout, Kennedy Town, Lan Kwai Fong, Mid-Level, North Point, Pok Fu Lam, Quarry Bay, Repulse Bay, Sai Wan Ho, Sai Ying Pun, Shau Kei Wan, Shek O, Sheung Wan, Shouson Hill, South Bay, Stanley, Tai Hang, Tai Koo, Tai Tam, The Peak, Tin Hau, Wan Chai, Western District, Wong Chuk Hang
Kowloon $180 to the below areas:
Cheung Sha Wan, Choi Hung, Diamond Hill, Elements, Ho Man Tin, Hung Hom, Jordan, Kowloon Bay, Kowloon City, Kowloon Tong, Kwun Tong, Lai Chi Kok, Lam Tin, Lok Fu, Mei Foo, Mong Kok, Ngau Tau Kwok, Prince Edward, San Po Kong, Sham Shui Po, Shek Kip Mei, Tai Kwok Tsui, To Kwa Wan, Tsim Sha Tsui, Tsz Wan Shan, Wong Tai Sin, Yau Ma Tei, Yau Tong
New Territories $250 to the below areas:
Clear Water Bay, Fo Tan, Kwai Chung, Kwai Fong, Ma On Shan, Sai Kung, Sha Tin, Tai Wai, Tseung Kwan O, TseungKwan O Ind East, Tsing Yi, Tsuen Wan
Outlying islands and Remote ares $600 to the below areas:
Fanling, Lau Fau Shan, Lok Ma Chau, Ma Wan, Sham Tseng, Sheung Shui, Tai Po, Tai Wo, Tin Shui Wai, Tuen Mun, Yuen Long, Discovery Bay, Lantau Island
For delivery to locations that are not listed above, additional charges on delivery might incur. Please give us a call at 2291 0388 or email firstname.lastname@example.org , or we will contact you to discuss individual delivery schedule and charges after you placed an order.
Orders and delivery for non-floral items
Deliveries for hardgoods will be arranged in 2 business days after order confirmation. All deliveries for hardgoods will be charged with a flat rate of HKD80. Deliveries are scheduled either between 11am and 2pm, or between 2pm and 7pm.
If an express delivery or a specific delivery time is required, please contact us before placing your order to ensure we can accommodate your request. Additional charges may apply.
You can also pick up your goods at any of our boutiques for free after 1 business day of order confirmation.
What's your Return Policy?
For non-floral items, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept refund for sale items.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to one of our boutiques at your own expense.
If your return is accepted, we will refund to your original payment method. Exchanges will be subjected to stock availability. Items sent back to us without first requesting a return will not be accepted.
Can I return floral items?
All flowers and plants are not covered by our Return & Exchange Policy due the perishable nature of these items. However, if for any reason you are not satisfied with your order, please contact us within 3 working days, and we will do our best to help.
Arrangement under extreme weather conditions
Delivery arrangement under extreme weather conditions
All deliveries and self-pick up services for flowers and hardgoods will be temporarily suspended when Typhoon Signal No.8 or above, the Red or Black Rainstorm signals are hoisted.
Rest assured that we will make every effort to inform our customers of any changes to the delivery schedule as soon as possible. In instances where it is impossible to communicate prior to rescheduling or when unforeseen weather conditions occur, all orders will be rescheduled to the next available delivery slot once the signal is lowered.
Stores arrangement under extreme weather conditions
When the Black Rainstorm Signal / Typhoon Signal No. 8 (T8) is hoisted before our opening hours, all our store locations will be temporarily closed. We will resume service within 2 hours if the signal is cancelled before 2:00 pm. If the signals are hoisted during our business hours, our stores will close earlier to ensure the safety of everyone. In the event that the signals are cancelled after 4:00 pm, all our store locations will remain closed for the day, ensuring the safety of our customers and staff.
Can I re-schedule the delivery / pick-up under extreme weather conditions?
If Typhoon Signal No.8 is expected to occur according to the forecast provided by The Observatory, our team will reach out to you one day in advance to discuss the necessary delivery arrangements. To better accommodate your needs, we kindly request that you inform us of your preferred rescheduling date. If the customer cannot be reached in advance, all orders will be rescheduled to the next available delivery slot once the signal is lowered. No additional cost will be required.
Following our policy under normal circumstances, if you become aware of any weather-related concerns that cannot be forecasted by The Observatory (e.g. Red / Black Rainstorm Signal) or unforeseen circumstances that may require rescheduling of deliveries, we kindly request that you notify our team at least two days in advance. This will allow us to promptly assess the situation and make alternative arrangements to minimise any inconvenience caused. Any change requests made within 48 hours before scheduled delivery will incur additional delivery charge.
Can I cancel my order if my delivery is suspended because of the weather?
In the event that Typhoon Signal No. 8 or Black Rainstorm Signal is issued by The Observatory, delivery services will be suspended for the safety and well-being of our delivery personnel. In such cases, we will make every effort to reschedule your delivery at the earliest possible time. When such weather conditions occur and delivery is no longer feasible, we will accommodate a cancellation request for a refund in the form of store credit, which can be utilised for future purchases at Ellermann.
Please note that we do not allow for order cancellations and we cannot offer any refunds under any circumstances except in the above mentioned cases.
Can I re-schedule or make changes to the delivery after placing an order?
Should you need to make any changes to upcoming deliveries, such as the delivery address, delivery method or preferred delivery time, please communicate with our team as soon as possible. Any change requests made within 48 hours before the scheduled delivery time will incur an additional delivery charge. This charge accounts for the additional logistics and resources required to accommodate last-minute changes to the delivery route or schedule. The charge applies even if a customer wishes to switch from delivery to self-pick-up or switching pick-up locations.
In the case of re-scheduling under Typhoon Signal No.8 or above, please refer to our policy under extreme weather conditions.
I placed my order by mistake, can I cancel my order?
Please note that we do not accept order cancellations for floral products and we cannot offer any refunds under any circumstances except under extreme weather conditions where delivery services will be suspended. For details, please refer to our policy under extreme weather conditions.
We do accept order cancellations for hardgoods prior to the shipment of our products. To initiate an order cancellation, we kindly request that customers reach out to our team. Our team will guide customers through the cancellation process and provide the necessary assistance. Once an order cancellation has been successfully processed, refunds will be issued to the customers' original payment method.
Can I request a specific delivery time?
We are currently unable to accommodate requests for specific delivery times. We understand that certain circumstances may require deliveries to be made at specific times. In such cases, we offer an additional service for a fee to meet your needs.
If you would like to avail of this service, please let us know in advance so we can make the necessary arrangements. Our team will be happy to assist you and provide you with the details of the additional charges.
Can I place an order for multiple flowers and have them deliver to different locations?
A delivery fee will be charged for each location to be delivered.
If you require multiple flowers to be delivered to different locations, we kindly request that you place separate orders for each desired location. This will allow us to accurately manage the delivery process and ensure that each recipient receives their flowers on time.
Will there be a delivery charge if the delivery address is in the same building as your boutique at The Landmark or Pacific Place?
Yes. For all online orders, we charge a delivery fee according to districts following our delivery policy.
All bouquets are hand-tied with our signature ribbon, comes with our signature floral print wrapping paper and delivered in an Ellermann branded carry-bag. All our packaging materials are sustainably printed with soy ink and FSC certified.
All orders will include a complimentary greeting card, thoughtfully stored in our signature envelope and sealed for the receipient. Simply leave your message at check out and we will do the rest.