Orders & Delivery
All deliveries are handled with the utmost love and care by our delivery team with dedicated drivers.
Order cut-off time for flowers
Deliveries are scheduled either between 11am and 2pm, or between 2pm and 7pm.
Same Day Delivery (Mon - Sat Orders)
Order by noon for same day delivery between 2pm to 7pm.
Available for Selected styles only.
Next Day Delivery (Mon - Sat Orders)
Order by noon for earliest next day delivery between 11am to 2pm.
All orders placed after noon will be processed on the next working day. Most of our bouquets offer next-day delivery. Otherwise, the delivery date will be stated.
We do not offer delivery on certain days in the year, please check our calendar at check out for the updated info.
Nominated Day Delivery
Minimum one business day is required to process orders for our flower products except Florists Choice. Simply pick the date of delivery at check out. Please note that some dates might not be able for delivery for certain products.
If a specific delivery time is required please contact us before placing your order to ensure we can accommodate your request. Additional charges may apply.
Orders placed on Saturday after noon, Sunday and public holidays will be processed on the next working day, so the earliest delivery will be on the day after.
Flowers Delivery Fee
We offer both local delivery and store pick up for all flower products.
It's free to pick up at one of our boutiques:
Shop 109, 1/F, Landmark Atrium, 15 Queen's Road Central, Central
Pacific Place Lane Crawford Home Store
Shop 126, Pacific Place, 88 Queensway, Admiralty
Wong Chuk Hang Atelier
Unit B, 15/F, 40 Wong Chuk Hang Road, Wong Chuk Hang
For local delivery, the fee is as following
Hong Kong Island $120 to the below areas:
Aberdeen, Admiralty, Ap Lei Chau, Causeway Bay, Central, Chai Wan, Chung Hom Kok, Cyberport, Deep Water Bay, Happy Valley, Heng Fa Chuen, Jardine Lookout, Kennedy Town, Lan Kwai Fong, Mid-Level, North Point, Pok Fu Lam, Quarry Bay, Repulse Bay, Sai Wan Ho, Sai Ying Pun, Shau Kei Wan, Shek O, Sheung Wan, Shouson Hill, South Bay, Stanley, Tai Hang, Tai Koo, Tai Tam, The Peak, Tin Hau, Wan Chai, Western District, Wong Chuk Hang
Kowloon $180 to the below areas:
Cheung Sha Wan, Choi Hung, Diamond Hill, Elements, Ho Man Tin, Hung Hom, Jordan, Kowloon Bay, Kowloon City, Kowloon Tong, Kwun Tong, Lai Chi Kok, Lam Tin, Lok Fu, Mei Foo, Mong Kok, Ngau Tau Kwok, Prince Edward, San Po Kong, Sham Shui Po, Shek Kip Mei, Tai Kwok Tsui, To Kwa Wan, Tsim Sha Tsui, Tsz Wan Shan, Wong Tai Sin, Yau Ma Tei, Yau Tong
New Territories $250 to the below areas:
Clear Water Bay, Fo Tan, Kwai Chung, Kwai Fong, Ma On Shan, Sai Kung, Sha Tin, Tai Po, Tai Wai, Tai Wo, Tseung Kwan O, TseungKwan O Ind East, Tsing Yi, Tsuen Wan, Yuen Long
For delivery to locations that are not listed above, additional charges on delivery might incur. Please give us a call at 2291 0388 or email firstname.lastname@example.org , or we will contact you to discuss individual delivery schedule and charges after you placed an order.
Orders and delivery for non-floral items
Deliveries for hardgoods will be arranged in 2 business days after order confirmation. All deliveries for hardgoods will be charged with a flat rate of HKD80. Deliveries are scheduled either between 11am and 2pm, or between 2pm and 7pm.
If an express delivery or a specific delivery time is required, please contact us before placing your order to ensure we can accommodate your request. Additional charges may apply.
You can also pick up your goods at any of our boutiques for free after 1 business day of order confirmation.
What's your Return Policy?
For non-floral items, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept refund for sale items.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to one of our boutiques at your own expense.
If your return is accepted, we will refund to your original payment method. Exchanges will be subjected to stock availability. Items sent back to us without first requesting a return will not be accepted.
Can I return floral items?
All flowers and plants are not covered by our Return & Exchange Policy due the perishable nature of these items. However, if for any reason you are not satisfied with your order, please contact us within 3 working days, and we will do our best to help.
All bouquets are hand-tied with our signature ribbon, comes with our signature floral print wrapping paper and delivered in an Ellermann branded carry-bag. All our packaging materials are sustainably printed with soy ink and FSC certified.
All orders will include a complimentary greeting card, thoughtfully stored in our signature envelope and sealed for the receipient. Simply leave your message at check out and we will do the rest.